How SEW-Eurodrive alleviates the pressure of downtime


Equipment manufacturers, system integrators and end users consider end-to-end service essential to their success. The SEW-Eurodrive value proposition is an excellent example of this principle in action, ensuring constant movement of production lines and manufacturing equipment.

Quality, service and delivery, coupled with other support offerings, must be comprehensive if they are to create a competitive advantage for the customer. At SEW-Eurodrive, the process begins with knowledgeable sales and engineering teams that facilitate the selection of an optimal solution, and continues throughout the life of the product with ongoing support and maintenance provided by teams dedicated service and repair.

Quality

Products from SEW-Eurodrive stand for variety, quality, reliability and innovative strength. These features are at the heart of its entire product portfolio. The value of quality is not only implemented throughout the product design process, but also instilled in its employees at all levels of responsibility through its quality policy.

The company’s quality objectives include striving for continuous improvement of its systems, processes, products and services through the continuous training and development of personnel; research and respond to customer feedback; and providing a safe working environment in line with world best practices, complemented by 24 hour service and support.

“We have been very impressed with the support and service their team has provided during this time. I would not hesitate to recommend SEW to any OEM wanting a quality product backed by excellent service and support.Phil, engineer.

SEW Eurodrive’s Australian operations are ISO 9001 certified for quality management systems. The scope of the qualification covers the sale, assembly, supply, after-sales service and technical support of mechanical power transmission equipment and electric variable speed drives. Registration also covers the design of custom training base assemblies and associated components.

Services and support

Service and support begins with the pre-sales process, often long before a drive solution is sold. SEW-Eurodrive The offer continues throughout the sales process, then in the installation and maintenance phases.

During the installation and commissioning phase, customers can benefit from the commitment of reputable support professionals, which often results in better system readiness due to fewer installation errors. and the uncertainty of commissioning.

Further down the line, the duty cycle includes ongoing support to optimize drive application performance and minimize maintenance requirements. SEW-Eurodrive The field service experts are up to date with the latest drive technology, and it makes that easy with comprehensive product training, knowledge they are happy to pass on to you, to keep your system running.

A team member helped us with our gantry application on MovidriveB from prototyping the proof of concept to the initial go live yesterday at our site. Their professional skills, talent and demeanor have been highly appreciated and another sign of confidence has grown in our relationship with SEW. – Shabbir, senior electrical engineer.

Delivery

The modular nature of its extensive product portfolio, backed by industry-leading investments in inventory management, provides the means to deliver products at relatively short notice. In the event of an emergency outage, the procurement process can be expedited to meet the urgent needs of plant operators. .

In the event of a replacement for a legacy or non-proprietary product, SEW-Eurodrive’s engineering team is able to redesign a modern product that will not only save energy, but also reduce ongoing maintenance efforts. . This demand for prompt processing of service and repair requests has proven crucial in the quest to establish a network of service and support centers across Australia, close to the company’s customer base.

“Just want to let you know how pleased I was with the after hours service on Tuesday morning. The guys were pleasant and attentive to our needs after being woken up at 2:30am. We also get excellent turnaround time. delivery with items already on the way, before I even asked.Another reason why we remain loyal to SEW! Craig, Director of Engineering.

For more information, visit www.sew-eurodrive.com.au.

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