Consumers urged to stop using Knorr-Cup-a-Soup

The National Consumer Commission has called on consumers in possession of Knorr-Cup-a-Soup Lite Beef and Vegetable to stop using the product and return it to the point of purchase for a full refund.

According to Acting National Consumer Commissioner Thezi Mabuza, the supplier of the product notified the Commission of the preventive recall of Knorr Cup-a-Soup Lite Beef and Vegetable.

“The manufacturer, Unilever South Africa, informed the Commission that the sachets of the Knorr Cup-a-Soup Regular-Beef and Vegetable instant soup variant were improperly packed in the cartons of the Knorr Cup-a-Soup instant soup variant. Soup Lite Beef and Vegetable.

“We understand this means consumers may unintentionally consume the Knorr Cup-a-Soup Lite Beef and Vegetable variant, which unintentionally contains undeclared wheat and gluten,” Mabuza said on Saturday.

The affected products were manufactured on March 23, 2022 with an expiration date of September 22, 2023.

Consumers with wheat and gluten allergies are urged not to consume the recalled product as the allergens may trigger an allergic reaction and cause symptoms associated with gluten and wheat consumption.

“I would like to remind suppliers of goods and services to put in place security measures to ensure that they distribute goods that meet the requirements of the Consumer Protection Act (CPA).

“Suppliers must operate practices that assure consumers that the product is safe to consume and is of acceptable quality. The CPA gives consumers the power to choose and review products. It is also the right of consumers to receive safe and quality products. The Commission is monitoring this recall based on its recall guidelines,” she said.

(With contributions from the South African government press release)

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